Terms of Service
Net10 Internet Services, LLC
Terms Of Service (TOS) Agreement and Acceptable Use Policy (AUP)
Terms Of Service
This Hosting Agreement (this “Agreement”) is between Net10 Internet Services, LLC (“Net10”) and the person (individual or legal person) who signs or electronically accepts Net10’s service order (the “Order”) incorporating this Agreement and Net10’s Acceptable Use Policy (“AUP”) by reference (“Customer”). Use of any service supplied to Customer by Net10 constitutes acceptance of this agreement and any additional documents referenced herein. This agreement may be amended from time to time and it is the responsibility of the Customer to remain familiar with its terms. This Agreement governs Customer’s use of Net10’s hosting services.
The following is a list of terms that you agree to when signing up or utilizing any Net10 service in any way. For detailed information please read the appropriate section.
- All cancellations must be made at least 10 days before the next service renewal period via email or phone.
- We do not allow illegal content.
- We do not tolerate abuse to staff
- Failure to pay your bill on time will result in suspension of your account after 15 days.
- Reconnection after suspension is $35.
- Any debts may be passed on to our appointed collection agents.
- Network & Power Uptime SLA is 99.9%
Subject to the terms of this Agreement, and contingent on Customer’s satisfaction of Net10’s credit approval requirements, Net10 agrees to provide the hosting services described in the Order for the fees stated in the Order.
Unless otherwise stated in the Order, the initial service term of the Agreement shall begin on the date that Net10 notifies Customer that Customer’s account is activated and ready for use and shall continue for twelve (12) months unless otherwise stated in the Order (“Initial Term”). Upon expiration of the Initial Term, this Agreement shall automatically renew the same length as the Initial Term unless Net10 or Customer provides the other with written notice of non-renewal at least thirty (30) days prior to the expiration of the Initial Term or then-current Renewal Term, as applicable. The Initial Term and any Renewal Term may be referred to collectively in this Agreement as the “Term.”
Fees are payable in advance on the first day of each billing cycle. Customer’s billing cycle shall be monthly, quarterly, semi-annually or annually as indicated on the Order, beginning on the Service Commencement Date. Net10 may require payment for the first billing cycle before beginning service. If the Order provides for credit/debit card billing, Customer authorizes Net10 to bill subsequent fees to the credit/debit card on or after the first day of each successive billing cycle during the Term of this Agreement; otherwise Net10 will invoice Customer via electronic mail to the email address supplied by Customer. Invoiced fees may be issued on or before the 1st day of each billing cycle, and the fees shall be due on the 15th day following invoice date ( invoice due date ), but in no event earlier than the first day of each billing cycle.
Payments must be made in United States dollars. Customer is responsible for providing Net10 with changes to billing information (such as credit card expiration, change in billing address, etc.) At its option, Net10 may accrue charges to be made to a credit/debit card until such charges exceed $10.00. Net10 may charge interest on overdue amounts at the lesser of 2% per month or the maximum non-usurious rate under applicable law. Net10 may suspend the service without notice if payment for the service is overdue. Reinstatement after suspension may incur a fee of $35.00. Fees not disputed within thirty (30) days of due date are conclusively deemed accurate. Customer agrees to pay Net10’s reasonable reinstatement fee following a suspension of service for non-payment, and to pay Net10’s reasonable costs for collection of overdue amounts, including collection agency fees, attorney fees and court costs.
Bandwidth is counted as the combined total of input and output and is measured from midnight on the first day of the month to midnight on the last day of the month, in Mountain Standard Time. Unless otherwise indicated on the Order, overage above your quota is charged at $0.50/Gb and is due and payable on your billing date.
b) Fee Increases
Net10 may increase its fees for services effective the first day of a Renewal Term by giving notice to Customer of the new fees at least thirty (30) days prior to the beginning of the Renewal Term, and if Customer does not give a notice of non-renewal as provided in Section 2 above, the Customer shall be deemed to have accepted the new fee for that Renewal Term and any subsequent Renewal Terms (unless the fees are increased in the same manner for a subsequent Renewal Term).
At Net10’s request Customer shall remit to Net10 all sales, VAT or similar tax imposed on the provision of the services (but not in the nature of an income tax on Net10), regardless of whether Net10 fails to collect the tax at the time the related services are provided.
d) Early Termination
Customer acknowledges that the amount of the fee for the service is based on Customer’s agreement to pay the fee for the entire Initial Term, or Renewal Term, as applicable. In the event Net10 terminates the Agreement for Customer’s breach of the Agreement in accordance with Section 9 (Termination), or Customer terminates the service other than in accordance with Section 9 (Termination) for Net10’s breach, the unpaid fees for each billing cycle remaining in the Initial Term or then-current Renewal Term, as applicable, are due on the business day following termination of the Agreement. Customer also acknowledges that a minimum of 10 days cancellation notice prior to the following renewal term must be given in writing to Net10 or the Customer will be responsible for full payment of the following term.
Customer agrees to use the service in compliance with applicable law and Net10’s Acceptable Use Policy in this Agreement. Customer agrees that Net10 may, in its reasonable commercial judgment consistent with industry standards, amend the AUP from time to time to further detail or describe reasonable restrictions and conditions on Customer’s use of the Services. Amendments to the AUP are effective on the earlier of Net10’s notice to Customer that an amendment has been made, or the first day of any Renewal Term that begins subsequent to the amendment. Customer agrees to cooperate with Net10’s reasonable investigation of any suspected violation of the AUP. In the event of a dispute between Net10 and Customer regarding the interpretation of the AUP, Net10’s commercially reasonable interpretation of the AUP shall govern.
5. Customer Information
Customer represents and warrants to Net10 that the information he, she or it has provided and will provide to Net10 for purposes of establishing and maintaining the service is accurate. If Customer is an individual, Customer represents and warrants to Net10 that he or she is at least 18 years of age. Net10 may rely on the instructions of the person listed as the Primary Customer Contact on the Order with regard to Customer’s account until Customer has provided a written notice changing the Primary Customer Contract.
Customer agrees to indemnify and hold harmless Net10 Internet Services, LLC, Net10’s affiliates, and each of their respective officers, directors, agents, and employees from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties, fines, punitive damages, amounts in interest, expenses and disbursements of any kind and nature whatsoever (including reasonable attorneys fees) brought by a third party under any theory of legal liability arising out of or related to the actual or alleged use of Customer’s services in violation of applicable law or the AUP by Customer or any person using Customer’s log on information, regardless of whether such person has been authorized to use the services by Customer.
7. Disclaimer of Warranties
Net10 Internet Services, LLC DOES NOT WARRANT OR REPRESENT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. TO THE EXTENT PERMITTED BY APPLICABLE LAW Net10 DISCLAIMS ANY AND ALL WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL SERVICES ARE PROVIDED ON AN “AS IS” BASIS.
8. Limitation of Damages
NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY LOST PROFITS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGE OF ANY KIND, OR FOR DAMAGES THAT COULD HAVE BEEN AVOIDED BY THE USE OF REASONABLE DILIGENCE, ARISING IN CONNECTION WITH THE AGREEMENT, EVEN IF THE PARTY HAS BEEN ADVISED OR SHOULD BE AWARE OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING ELSE IN THE AGREEMENT TO THE CONTRARY, THE MAXIMUM AGGREGATE LIABILITY OF Net10 Internet Services, LLC AND ANY OF ITS EMPLOYEES, AGENTS OR AFFILIATES, UNDER ANY THEORY OF LAW (INCLUDING BREACH OF CONTRACT, TORT, STRICT LIABILITY, AND INFRINGEMENT) SHALL BE A PAYMENT OF MONEY NOT TO EXCEED THE AMOUNT PAYABLE BY CUSTOMER FOR THREE MONTHS OF SERVICE.
a) Suspension of Service
Customer agrees that Net10 may suspend services to Customer without notice and without liability if: (i) Net10 reasonably believes that the services are being used in violation of the AUP, (ii) Customer fails to cooperate with any reasonable investigation of any suspected violation of the AUP, (iii) Net10 reasonably believes that the suspension of service is necessary to protect its network or its other customers, (iv) as requested by a law enforcement or regulatory agency, (v) Customer is overdue on the payment of any amount due under the Agreement or Customer refuses to pay for services under the Agreement Term or (v) the customer is abusive towards Net10 or any member of its staff. Customer shall pay Net10’s reasonable reinstatement fee if service is reinstated following a suspension of service under this subsection.
The Agreement may be terminated by Customer prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability if Net10 fails in a material way to provide the service in accordance with the terms of the Agreement and does not cure the failure within ten (10) days of Customer’s written notice describing the failure in reasonable detail. The Agreement may be terminated by Net10 prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability as follows: (i) upon ten (10) days notice if Customer is overdue on the payment of any amount due under the Agreement; (ii) Customer materially violates any other provision of the Agreement, including the AUP, and fails to cure the violation within ten (10) days of a written notice from Net10 describing the violation in reasonable detail; (iii) upon one (1) days notice if Customer’s Service is used in violation of a material term of the AUP more than once, or (iv) upon one (1) days notice if Customer violates Section 5 (Customer Information) of this Agreement. Either party may terminate this agreement upon ten (10) days advance notice if the other party admits insolvency, makes an assignment for the benefit of its creditors, files for bankruptcy or similar protection, is unable to pay debts as they become due, has a trustee or receiver appointed over all or a substantial portion of its assets, or enters into an agreement for the extension or readjustment of all or substantially all of its obligations.
c) Money Back Policy
Net10 has a 7 Days Conditional Money Back Policy. If Customer is not satisfied with his/her service within 7 days of purchasing that service, he/she may cancel and will be issued a full refund less any applicable license/control panel fees. The exceptions to this are the following:
- Customer account is cancelled due to a violation of our TOS/AUP.
- A refund is requested due to limitations of Customer’s technical knowledge that keep him/her from properly operating a VPS or other product or service offered by Net10 and purchased by Customer.
- A refund is requested due to infrequent or non-use of Customer’s service.
- A refund is requested due to a technical issue that has not been brought to the attention of Net10 via one of our approved support channels.
- Customer installs or operates software that causes instability in the VPS environment and is not supported by Net10.
- Customer has previously been a customer of Net10 and requested and received a refund under this policy for prior service held with Net10.
- has previously held an account with Net10 and maintained an active service for more than 7 days with Net10.
Net10 may assign Agreement with Customer to a successor entity, whether successor entity is owned and controlled by substantially the same ownership of Net10 or not. In the event of Assignment, successor entity will continue to provide service to Customer under all terms of this Agreement. Successor entity will replace all references to Net10 Internet Services, LLC (“Net10”) in the Agreement and all obligations of both Customer and Net10 (or Successor) will continue.
10. Requests for Customer Information
Customer agrees that Net10 may, without notice to Customer, (i) report to the appropriate authorities any conduct by Customer or any of Customer’s customers or end users that Net10 believes violates applicable law, and (ii) provide any information that it has about Customer or any of its customers or end users in response to a formal request from a law enforcement or regulatory agency or in response to a formal request in a civil action that on its face meets the requirements for such a request.
11. Back Up Copy
Customer agrees to maintain a current copy of all content hosted by Net10 notwithstanding any agreement by Net10 to provide back up services.
Upgrades or any other changes to Net10’s network or systems, including but not limited to changes in its software, hardware, and service providers, may affect the display or operation of Customer’s hosted content and/or applications. Net10 reserves the right to change its network in its commercially reasonable discretion, and Net10 shall not be liable for any resulting harm to Customer. In particular, Net10 may from time to time upgrade various system software components in order to maintain commercially prudent industry best practices and preserve the security of the Net10 hosting environment. Such changes may introduce incompatibilities with Customer’s applications. Customer is responsible for ensuring compatibility with any applicable security updates required.
Notices to Net10 under the Agreement shall be given via email to email@example.com, and to Customer shall be given via electronic mail to the individual listed as the Primary Customer Contact on the Order. Notices to Net10 are deemed received when Net10 acknowledges receipt of the notification. Notices to customer are deemed received on the day transmitted, or if that day is not a business day, on the first business day following the day delivered.
13. Force Majeure
Net10 shall not be in default of any obligation under the Agreement if the failure to perform the obligation is due to any event beyond Net10’s control, including, without limitation, significant failure of a portion of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, pandemic, strikes or other organized labor action, terrorist activity, or other events of a magnitude or type for which precautions are not generally taken in the industry.
14. Governing Law/Disputes
The Agreement shall be governed by the laws of the State of Arizona, exclusive of its choice of law principles, and the laws of the United States of America, as applicable. The Agreement shall not be governed by the United Nations Convention on the International Sale of Goods.
15. Intellectual Property
Each party acknowledges and agrees that the other party retains exclusive ownership and rights in its name, trademarks, service marks, trade secrets, inventions, copyrights, materials, data and other intellectual property. Neither party may use or allow access to any unauthorized personnel, the other party’s name, trade mark, service marks, trade secrets, inventions, copyrights, materials, data or other intellectual property without the other party’s prior written consent. Net10 shall make no claim of ownership of data transferred to Customer’s server space as provided by Net10 unless the data is believed to be the owned by Net10, its vendors, employees, other customers or agents.
The parties intend for their relationship to be that of independent contractors and not a partnership, joint venture, or employer/employee. Neither party will represent itself to be agent of the other. Each party acknowledges that it has no power or authority to bind the other on any agreement and that it will not represent to any person that it has such power or authority. This Agreement may be amended only by a formal written agreement signed by both parties. The terms on Customer’s purchase order or other business forms are not binding on Net10 unless they are expressly incorporated into a formal written agreement signed by both parties. A party’s failure or delay in enforcing any provision of the Agreement will not be deemed a waiver of that party’s rights with respect to that provision or any other provision of the Agreement. A party’s waiver of any of its right under the Agreement is not a waiver of any of its other rights with respect to a prior, contemporaneous or future occurrence, whether similar in nature or not. The captions in the Agreement are not part of the Agreement, but are for the convenience of the parties. The following provisions will survive expiration or termination of the Agreement: Fees, indemnity obligations, provisions limiting liability and disclaiming warranties, provisions regarding ownership of intellectual property, these miscellaneous provisions, and other provisions that by their nature are intended to survive termination of the Agreement. There are no third party beneficiaries to the Agreement. Neither insurers nor the customers of resellers are third party beneficiaries to the Agreement. Customer may not transfer the Agreement without Net10’s prior written consent. Net10’s approval for assignment is contingent on the assignee meeting Net10’s credit approval criteria. Net10 Internet Services, LLC may assign the Agreement in whole or in part.
This Agreement together with the Order and AUP constitutes the complete and exclusive agreement between the parties regarding its subject matter and supersedes and replace any prior understanding or communication, written or oral.
For additional information call: (707) 723-5400 or email firstname.lastname@example.org.
Net10 Internet Services, LLC
PO Box 2616
Chino Valley, AZ 86323
Acceptable Use Policy
This AUP governs the use of the hosting services provided by Net10 Internet Services, LLC (hereinafter “Net10”). Violation of this AUP may result in suspension or termination of your service. In the event of a dispute between you and Net10 regarding the interpretation of this AUP, Net10’s interpretation, in its reasonable commercial judgment, shall govern. If you have any questions regarding this AUP, contact email@example.com.
You may NOT publish or transmit via Net10’s service any content that Net10 reasonably believes:
- Constitutes child pornography
- Constitutes pornography
- Is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes
- Is defamatory or violates a person’s privacy
- Creates a risk to a person’s safety or health, creates a risk to public safety or health, compromises national security, or interferes with a investigation by law enforcement
- Improperly exposes trade secrets or other confidential or proprietary information of another person
- Is intended to assist others in defeating technical copyright protections
- Clearly infringes on another person’s trade or service mark, patent, or other property right
- Is a peer-to-peer file sharing service of any kind
- Is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to Net10; or
- Is otherwise malicious, fraudulent, or may result in retaliation against Net10 by offended viewers
Content “published or transmitted” via Net10’s service includes Web content, e-mail, bulletin board or forum postings, chat, and any other type of posting or transmission that relies on any service provided by Net10.
You must take reasonable security precautions. You must protect the confidentiality of your password, and you should change your password periodically. Never provide your password to a third party who asks for it. Net10 will never contact you and ask for your password.
Bulk Commercial E-Mail
You must obtain Net10’s advance approval for any bulk commercial e-mail, which will not be given unless you are able to demonstrate all of the following to Net10’s reasonable satisfaction:
- Your intended recipients have given their consent to receive e-mail via some affirmative means, such as an opt-in procedure.
- Your procedures for soliciting consent include reasonable means to ensure that the person giving consent is the owner of the e-mail address for which the consent is given.
- You retain evidence of the recipient’s consent in a form that may be promptly produced on request, and you honor recipient’s and Net10’s requests to produce consent evidence within 72 hours of receipt of the request.
- The body of the e-mail must describe how the e-mail address was obtained, for example, “You opted in to receive this e-mail promotion from our Web site or from one of our partner sites,” and information on how to request evidence of the consent, for example, “If you would like to learn more about how we received your e-mail address please contact us at [email address].
- You have procedures in place that allow a recipient to easily revoke their consent – such as a link in the body of the e-mail, or instructions to reply with the word “Remove” in the subject line. Revocations of consent are honored within 72 hours, and you notify recipients that their revocation of their consent will be honored in 72 hours.
- You must post an abuse@**yourdomain.com** e-mail address on the first page of any Web site associated with the e-mail, you must register that address at abuse.net, and you must promptly respond to messages sent to that address. You must post an abuse@**yourdomain.com** e-mail address on the first page of any Web site associated with the e-mail, you must register that address at abuse.net, and you must promptly respond to messages sent to that address.
- You have the means to track anonymous complaints.
- You may not obscure the source of your e-mail in any manner. Your e-mail must include the recipients e-mail address in the body of the message or in the “TO” line of the e-mail; and
- You otherwise comply with the CAN SPAM Act and other applicable laws.
These policies apply to messages sent using your Net10 service, or to messages sent from any network by you or any person on your behalf that directly or indirectly refer the recipient to a site hosted via your Net10 service. In addition, you may not use a third party e-mail service that does not practice similar procedures for all its customers. These requirements help ensure that email sent from Net10’s systems, or referring to content hosted at Net10, continue to be accepted and delivered by major email hosting providers.
Net10 may test and otherwise monitor your compliance with its requirements, including requesting opt-in information from a random sample of your list at any time.
You may not send any unsolicited e-mail, either in bulk or individually, to any person who has indicated that they do not wish to receive it. You must comply with the rules of any other network you access or participate in using your Net10 services.
Material Protected by Copyright
You may not publish, distribute, or otherwise copy in any manner any music, software, art, or other work protected by copyright law unless:
- You have been expressly authorized by the owner of the copyright for the work to copy the work in that manner.
- You are otherwise permitted by established United States copyright law to copy the work in that manner
- Net10 will terminate the service of repeat copyright infringers.
Copyright Infringement Notice (Digital Millennium Copyright Act)
If you believe your copyright is being infringed by a person using the Net10 network, please send your written notice of copyright infringement to firstname.lastname@example.org
Your notice must include the following:
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
- Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted words at a single site are covered by a single notification, a representative list of such works at that site.
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Net10 to locate the material.
- Information reasonably sufficient to permit Net10 to contact you, such as an address, telephone number, and, if available, an e-mail address.
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, the copyright owner’s agent, or the law.
- A statement that the information in the notification is accurate, and under penalty of perjury that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
The following activities are expressly prohibited within any services provided by Net10:
- Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures (including those belonging to Net10 and its customers) without express authorization of the owner of the system or network.
- Monitoring data or traffic on any network or system without the authorization of the owner of the system or network.
- Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks.
- Use of an Internet account or computer without the owner’s authorization, including, but not limited to Internet scanning (tricking other people into releasing their passwords), password robbery, security hole scanning, and port scanning.
- Forging of any TCP-IP packet header or any part of the header information in an e-mail or a newsgroup posting or any conduct that is likely to result in retaliation against the Net10 network.
- Use of Net10’s network in a way that unreasonably interferes with other Net10 customers’ use of the network.
- Attack, make threats or act in an inappropriate manner towards Net10 staff.