Net10 CloudMail Setup Instructions (Outlook)

IMPORTANT! These instructions are only for those customers utilizing Net10’s CloudMail premium e-mail service. If you are not using Net10 CloudMail, please see our standard email setup instructions for Outlook 2016+.

Net10 CloudMail is only supported on Outlook 2013 and newer.  Outlook 2016/2019/365 are highly recommended.

  1. If Outlook is running, close it completely.
  2. Click on the Start Menu and type Control Panel into the search box. Click on Control Panel to open it.
  3. At the top right corner of the Control Panel window, type Mail.
  4. Click on Mail (Microsoft Outlook).
    Select Mail (Microsoft Outlook)
  5. Click on Email Accounts.
    Click Email Accounts
  6. Click on New.
    Click New
  7. Click on Manual setup or additional server types.
    Click Manual Setup
  8. Click Next.
  9. Click on Exchange ActiveSync.
    Click Exchange ActiveSync
  10. Click Next.
  11. Fill in the boxes as follows:
    Your Name: Your full name as you would like it to appear on your outgoing email messages.
    Email Address: Your email address
    Mail Server:
    User Name: Your email address
    Password: Your email password
    Fill out account details
  12. Click Next.
  13. Verify that “Log onto Exchange ActiveSync…” reports a status of “Completed”
    Verify Status Completed
  14. Click Close.
  15. Click Finish.
  16. Close the Account Settings window and the Mail control panel.
  17. Launch Outlook and access your account.